Want to save €32K this year as an HR Director?

'How?' you ask!

By improving your team's communication skills!

Imagine this ...

Emma is an HR Manager for a leading hotel in Malta who employs 1000 people. She manages a diverse team, many of whom, do not speak English as their first language.

She has a new team member, Catarina, who is very good at her job as an HR executive but struggles when communicating with her colleagues.

Part of her role is to ensure that new employees submit their personal information to enable Payroll to process salaries at the end of the month.

Historically, new employees tend to leave out information in their excitement to start their new jobs.

Catarina prefers to send emails to the employees instead of calling them. That way she doesn't have to worry about being embarrassed as English is not her native language!

This has been going on for six months which also means that she hasn't had time to cover her other tasks and is falling behind. Emma asked other team members to take on some of Catarina's workload to ease the pressure of targets not being met.

Catarina spends an average of three hours per week obtaining the missing information. The is because the new employee responded after attending a two day induction meeting and sent half of the information requested.

Time is also spent drafting the email, using Grammarly to check it and asking a colleague to read over it as well! Catarina is so nervous about getting it wrong and being judged by others that she then gets on with other work before finally plucking up the courage to send the email.

In truth, Catarina sending emails to employees instead of calling them is costing the Organisation €35K per annum. Here is a breakdown of the costs:

Let's say Catarina has to contact five employees a week regarding missing information, which is not uncommon.

She spends three hours on each employee which is fifteen hours per week.

Her hourly rate is €10.00 which means she spends €150 per week on this task.

In a month that works out to €600 and in a year that would be €31,200.00. Added to that is the time of the five new employees making a total of €32,000.

How can you address this problem?

This is where we step in.

Our Inclusive Women in Leadership three month coaching program helps emerging HR leaders step into their role without doubting their capabilities.

In this scenario, we help Emma identify and reframe her beliefs about not 'feeling good enough' as a leader. We help her become a better leader so she can confidently empower Catarina without feeling like she is imposing.

She will be empathetic yet assertive and listen deeply to what Catarina is saying without judging her. She will help her find ways to improve her English without fearing judgement by her colleagues.

The impact of this means Catarina will call new employees and be less stressed. She will also complete her other tasks on time which will boost her rapport with her team.

Want to learn more about how we can help your new HR leaders manage diverse teams like Emma?

Book a free 30 minute Discovery call using the link below and walk away with a seven day action plan to build relationships in your team.

https://calendly.com/nazmayhew1/the-discovery-call